To create an account, simply click on the "Sign Up" or "Create Account" button on our website's homepage. Fill in your details such as name, email address, and password to register your account.

If you forgot your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions on how to reset your password

To view your order history, log in to your account and navigate to the "Log In"or"Orders"section. Here, you can see a list of all your past orders and their details.

Yes, you can track your order status by logging into your account and checking the "Order Status" section. You will find real-time updates on the status of your order, including processing, shipping, and delivery information

Delivery times vary depending on your location. Typically, orders are processed within 1-2 business and shipped within 3-5 business days. You can track your order using the provided tracking number.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary for international orders

To update your account information, log in to your account and go to the"Account Settings"or"Profile"section. Here, you can edit your personal details, shipping address, and communication preferences.

Once an order has been placed, it enters our processing system to ensure timely delivery. If you need to cancel or modify an order, please contact our customer support team as soon as possible. While we cannot guarantee changes after an order is processed as we hand make all our products, we will do our best to accommodate your request.

It is recommended to contact customer support as soon as possible if you need to cancel or modify an order. Orders are processed promptly to ensure timely delivery, so the sooner you reach out to us with your request, the better chance we have of accommodating any changes before the order is processed and shipped.

If you have any questions about your order, feel free to contact our customer support team. You can reach us via email , phone, or through the live chat feature on our website. Our team will be happy to assist you with any inquiries.

We accept payments via credit/debit cards,
PayPal, and other secure online payment methods.

We offer standard shipping and expedited shipping options. Standard shipping typically takes 3-15 business days, while expedited shipping delivers within 2-5 business days. Delivery times may vary based on your location and shipping method chosen.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.

Yes, we offer international shipping to selected countries. Shipping rates and delivery times may vary for international orders. Please check our international shipping policy for more information.

We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange. The item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

To initiate a return or exchange, please contact our customer support team with your order number and reason for return. They will provide you with instructions on how to return the item and process your request efficiently.

Certain items, such as personalized or customized products, perishable goods, and final sale items, may not be eligible for return. Please refer to our return policy for a comprehensive list of non-returnable items.

You can easily search for products on our website by using the search bar located at the top of the page. Simply enter keywords, product names, or categories to find the items you are looking for.

Yes, we regularly offer discounts, promotions, and special offers on our products. You can stay updated on our latest deals by subscribing to our newsletter or checking our website's promotions section.

The prices displayed on our website are exclusive of taxes. Taxes, if applicable, will be added to your total during the checkout process based on your location and the prevailing tax regulations.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. During checkout, you can select your preferred payment method and complete your transaction securely.

Currently, we do not accept orders over the phone for security and efficiency reasons. You can easily place an order on our website by adding items to your cart, proceeding to checkout, and completing the purchase online.

If you have any questions or need assistance with your shopping experience, our customer support team is here to help. You can reach us via email , phone , or through the live chat feature on our website. We are ready to assist you with any shopping-related queries you may have

Start by thoroughly wetting your hair, then apply a small amount of the product to your
palms and massage it into your scalp and hair. Rinse thoroughly and repeat if necessary. Follow up with a conditioner for best results.

Yes, our hair products are formulated to work for all hair types, including curly, straight, wavy, and textured hair. They are designed to nourish and strengthen hair,
promoting overall hair health.

Our hair products are enriched with natural ingredients that help to hydrate, repair, and protect your hair. They promote hair growth, reduce frizz, and improve hair texture, leaving your hair soft, shiny, and manageable.

Yes, our hair products are gentle enough for daily use. However, we recommend using them as
per the instructions on the packaging for optimal results.

No, our hair products are free from harmful chemicals such as sulphates, parabens, and silicones. They are made with natural and organic ingredients that are safe for your hair and scalp.

Results may vary depending on individual hair type and condition. With regular use, you can expect to see improvements in
hair texture, strength, and overall health within a few weeks.

Yes, our hair products are safe to use on color-treated hair. They help to maintain the vibrancy of your hair color while nourishing and protecting your hair from
damage.

Our hair products are formulated with
ingredients known to promote hair growth and strengthen hair follicles. While
they may help improve the appearance of thinning hair, we recommend consulting
a healthcare professional for severe hair loss concerns.

Yes, we provide hair care tips and
recommendations on our website and product packaging to help you get the most out of our products. You can also reach out to our customer support team for personalized Consultation for a small fee of $30 per 30 minutes over Zoom, we will provide you the details upon requests.

Yes, we are committed to cruelty-free practices and sustainability. Our hair products are not tested on animals and are packaged in eco-friendly materials to reduce environmental impact. Are recyclable and we offer refills.

We collect personal information such as name, email address, shipping address, and payment details
to process orders and provide customer support. We may also collect
non-personal information such as website usage data for analytics purposes.

Customer information is used to process orders, communicate with customers about their purchases, provide customer support, and improve our products and services. We do not sell or share customer information with third parties for marketing purposes.

Yes, we take the security of customer information seriously. We use industry-standard encryption technologies to protect data transmission and storage. Customer payment information is securely processed through Shopify and Paypal trusted payment gateways.

Yes, we use cookies to enhance the browsing experience and analyse website traffic. Cookies are small text files stored on your device that help us track user preferences and improve website functionality. You can choose to disable cookies in your browser settings.

Customers can access and update their personal information by logging into their account on our website. They can edit their profile details, change their password, and manage communication preferences.

Yes, we comply with data protection regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) (Shopify). We respect customer privacy rights and take measures to ensure data protection.

We may send marketing communications to customers who have opted in to receive them. Customers can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting customer support.

We do not sell, trade, or rent customer information to third parties for marketing
purposes. However, we may share customer information with trusted service
providers for order fulfilment, payment processing, and website maintenance.

Customers can contact our privacy team with any privacy-related concerns or
questions. We are committed to addressing customer privacy concerns promptly
and transparently.

Customers can find our full privacy on website's privacy policy page. The policy outlines in details how we collect. use, and protect customer information

Our subscription service allows customers to receive their favourite products on a frequency basis without the need to reorder each time. Customers can choose the frequency of delivery and manage their subscription preferences.

To subscribe to our products, simply select the subscription option on the product page and choose the desired frequency of delivery. Add the product to your cart and proceed to checkout to set up your subscription.

Yes, customers can easily modify or cancel their subscription at any time through their account dashboard. You can adjust the delivery frequency, update product quantities, skip a delivery, or cancel the subscription altogether.

Subscribers may receive exclusive benefits such as discounts, free shipping (if offered time to time) or early access to new products. These perks may vary depending on the subscription plan and product offerings.

Yes customers can change the products in their subscription by editing their subscription preferences in their account dashboard. You can add new products, remove existing ones or switch between product variants.

Customers can update their payment information for their subscription by logging into their account and accessing the subscription settings. You can update payment methods, billing addresses, and other payments details as needed.

There is no minimum commitment for subscribing to our products. Customers can cancel or modify their subscription at any time without any penalties or fees.

Yes, customers can skip a delivery by adjusting schedule in their account dashboard. You can skip a delivery for a specific period and resume deliveries at a later time.